Terms and conditions

Who we are and what we do

Ketelklaar is a trade name of Anke Aannemers. We take your request, schedule it and coordinate the appointment. The work itself is carried out by a self-employed, affiliated engineer, working on their own account rather than as our employee. We make sure someone comes who can do the job, and we stay your point of contact.

These terms cover our scheduling and coordination and the job that follows from it. Where your quote says something different, the quote prevails.

Booking

You reach us through the form, by phone or on WhatsApp. We confirm when we are coming. We do our best to keep to that slot; if an earlier job overruns, we tell you as soon as we know.

Price and your go-ahead

You hear the price before anything starts. If you do not agree, no work is done and the engineer leaves again. We do not work with standard rates, because every situation differs; what we agree is what you pay.

If it turns out during the work that more is needed than agreed, it is discussed with you first. Nothing extra happens without your go-ahead.

Payment

You settle up on the spot by card or QR code; the invoice follows by email.

If you pay on invoice, the payment term is 14 days. If payment does not arrive, we first send a reminder with a reasonable term before any costs are added, and those costs stay within what Dutch consumer law allows.

Cancelling or rescheduling

As long as the engineer is not on the way yet, you can cancel or reschedule free of charge — a call or a message is enough. Once they are on the road or at your door, a call-out charge may apply. We are reasonable about it: if there is a good reason, we will work something out.

We may also have to move an appointment, for instance because of illness or an emergency that has to come first. You hear from us as soon as possible, and it costs you nothing.

Warranty

The work carried out is covered for 1 month, unless a different term is agreed in the quote. Parts supplied are additionally covered by the manufacturer's warranty.

The warranty covers the repair or service that was carried out. It lapses if someone else works on the installation afterwards, and it does not cover a new fault with a different cause.

Liability

Our liability is limited to the amount invoiced for the job in question. That limit does not apply in cases of intent or deliberate recklessness, nor where the law forbids a limit — for example for death or personal injury.

We are not liable for damage arising because the situation on site turns out to differ from what you described, or because urgent advice is not followed.

Complaints

Not happy? Email us at info@ketelklaar.nl or call 085 799 4137. Describe what happened and send a photo if you can. You get a substantive reply within 5 working days. We would much rather resolve it ourselves; if we cannot agree, the Dutch courts are open to you.

Your rights as a consumer

Nothing in these terms affects your mandatory rights as a consumer. What the law gives you, you keep, even where the text above might seem to say otherwise.

For an agreement concluded at a distance (phone, WhatsApp or the form) you generally have a 14-day cooling-off period. If you expressly ask us to come within that period — which is the normal course of events in an emergency — the right to withdraw ends once the work has been fully carried out, and if you withdraw part-way you pay for the part already done.

Governing law

Dutch law applies to our agreements.

Changes

We may amend these terms. The version that applied when you gave your go-ahead is the one that governs your job. The date at the top shows the latest version. Questions? Email us at info@ketelklaar.nl.